Take a look at our video on how to access the client portal on mobile. For further help with accessing your account and using the online customer portal, see the guides below.
Your online customer portal makes booking and paying for your sessions easy. Manage your account, memberships and more. Take a look at our video on how to access the client portal on desktop.
Take a look at our video on how to sign up for swimming lessons through the client portal. For further help with enrolment and using the online customer portal, see the guides below.
Your online customer portal makes transferring classes easy. Manage your class days, time and levels. For further help with changes and using the online customer portal, see the guides below.
Take a look at our video on how to register for a make-up lesson. For further help with using your account and the online customer portal, see the guides below.
First time log ins
If you are a member, you will already have an account set up.
Please use the email address you have provided us and set your password by selecting ‘Forgot password’.
This will be your password for future logins.
Creating an account
If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts.
Not sure if you have an account?
You can access your online customer portal to update your payment details, postal address and phone number.
For all other updates please contact the centre.
Credit / debit card
To enrol your child or someone who you are a guardian for:
Payment methods
Please note, these details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal.
Bank details
Credit / debit card
Credit / debit card
You will need to create an account to book into adult gymnastics. If you already have an account you can skip to step two.
To book into Play Gym you will need to create a parent account, add a child and then book. If you already have an account with the child you wish to book for, you can skip to step three.
Payment methods
Please note that the details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal.
Bank details
Credit / debit card
You will receive an email confirming that you are now a member with your contract attached.
Please note that Active Adults memberships and youth memberships are not available to buy online.Membership information
Usually, memberships are paid fortnightly by direct debit. You can pay from any of your accounts that allow direct debit, including a credit card account.
Debits are made every second Thursday (or the following business day if it's a public holiday). It may take a few days for the debit to show on your account.
You can choose to pay in six month blocks.
To arrange a fortnightly direct debit or a six month payment, contact customer service at the centre.
If you have any questions about payment, please contact us.
You must ensure that you:
If your direct debit fails we will:
We will continue to debit your account for any amounts outstanding, after making reasonable efforts to contact you.
We will give you at least 28 days' written notice of any changes to membership fees.
We reserve the right to change other membership conditions, including opening hours, services and facilities.
You can suspend your membership for a minimum of two weeks and up to 26 weeks.
To do this you must:
You will pay $5.00 per week while your membership is suspending.
To suspend your membership on medical grounds, you must provide a valid medical certificate covering the relevant dates. We cannot backdate a medical suspension beyond one month.
You will not pay any fees during a medical suspension.
You must give us 14 days' notice in writing to cancel your membership. You must pay all outstanding fees before you can cancel. Credits on your account are not refundable.
We recommend you contact your bank to confirm the cancellation of direct debit membership payments.
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